How to reply to customer feedback?

Created by Samesh Wijeweera, Modified on Sun, 24 Mar at 4:16 AM by Samesh Wijeweera

Congratulations! If you are reading this article, you probably have received feedback and wish to engage with your customer.

Received Feedback! That's one big step checked.

This support article will help you understand how to;

view customer's feedback
reply to your customer's feedback and share personalised coupons
mark your engagement as resolved

1. View Customer Feedback

You can create multiple feedback linkaccording to your business needs and preferences. Each link will be displayed on your dashboard. When you click on a particular link, you can easily view detailed customer feedback for each link in the adjacent bar, as illustrated below.

2. Reply and Engage with Your Customer

Engaging with your customer is very important in order to keep them happy and satisfied. It also adds a very personal touch to your valued service and exceptional commitment. With Spokk, replying to customer emails is as simple and intuitive as having a chat conversation, making it effortless to stay connected and provide outstanding support.

Note: You can personalize the coupon codes you wish to offer to each of your customer in your reply to them (refer underlined in red).

3. Mark Your Engagement as Resolved

Once you have completed your engagement with the customer, you can mark it as resolved, as illustrated below.

This will also help you identify which feedback responses you have attended to and focus on the other engagements and resolving them.

Hooray! You've won over your customers. Retaining is a winner in itself.

Even if its a difficult customer, they will remember that you reached out and that you tried your very best to attend to it, promptly.

Happy Customers, Thriving Business!

Wish you nothing but the very best.

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